FAQ's

For Parents:
Q: When is my child's portrait day?
A: Contact your child's preschool director or call (313) 863-1630. Also, a Picture Day poster will be posted at the school detailing time, day and place.

Q: Can I have my portrait taken with my child?
A: Yes.

Q: Can I have siblings photographed together and separately?
A: Yes, siblings may be photographed together.

Q: If I have several portrait packages from which to choose, can I take sheets from different packages to add up to one complete package price?
A:: No, mixing of packages is not allowed.

Q: When will my child's portraits be delivered?
A: Approximately 3-4 weeks after portraits are taken.

Q: When do I need to pay for portraits?
A: Payment for your portrait package selection is requested at Picture Day. Check with your child's preschool director for more information.

Q. What forms of payment are accepted?
A. Cash or money orders are preferred. Personal checks will not be accepted. See your Picture Day brochure for more details.Please use the convienient payment envelop and mark clearly which package and background choices, along with your childs' name, school, date and teachers' name and room number. Return the envelope to the child's homeroom teacher.

Q: What can I do if I don't like my child's portraits?
A: Please call (313) 863-1630 for refund information. Please see the Retake Policy in Packages

Q: How can I order more portraits?
A: Please contact Motown Portrait at 313-863-1630 directly if you need more copies.

Q: What is the deadline for re-orders?
A: Re-orders should be sent within six months after Picture Day.